Frequently Asked Questions

Click Register on our website and submit your business information. Our team will review your application as part of our business verification and compliance process. Once approved, you will receive access to the applicable EZ PIN services based on your account setup.

Document requirements may vary depending on the business type, jurisdiction, ownership structure, and intended account activity. Commonly requested documents may include:

• Business registration or trade license
• Valid identification document for the owner, director, or authorized signatory
• Proof of business or residential address
• Additional ownership, authorization, or supporting documents where applicable

Documents can be submitted through the verification section of your account portal or as instructed by the EZ PIN compliance team.

EZ PIN supports business customers across multiple global markets. Access may be restricted in certain countries or regions due to applicable sanctions, legal requirements, compliance obligations, product availability, or internal risk policies.

For availability in your market, please contact our team.

Approved partners can fund their wallets using the payment methods made available for their account and region. Available funding methods may include bank transfer, card payment, or other approved payment options.

To view available methods, log in to your account and select Wallet > Add Funds.

Yes. The minimum initial funding amount for a B2B account is USD 100 or the equivalent amount in another supported currency. Minimum amounts for subsequent wallet top-ups may vary depending on the payment method, currency, account configuration, or applicable commercial arrangement.

Yes. EZ PIN supports wallet management in selected currencies, including USD, EUR, AED, and other major currencies, subject to account configuration and approval. Supported currencies, applicable pricing, and any conversion conditions can be viewed in your account portal or confirmed with your account manager.

EZ PIN provides API documentation for approved partners and developers integrating digital gift card products into their platforms. Documentation includes available endpoints, authentication requirements, request and response formats, and applicable error codes.

Yes. A sandbox environment is available to support integration testing before going live, subject to account eligibility and activation.

To request access, contact your account manager or the EZ PIN technical support team.

API error codes help identify issues such as authorization restrictions, missing information, unsupported operations, or insufficient wallet balance.

Please refer to the Error Codes section of the API documentation for the current list of codes and recommended actions.

Digital gift cards are non-returnable and non-refundable once delivered, revealed, or issued through the API or portal, except where otherwise expressly approved in writing or required under the applicable refund policy.

Partners should confirm the product, value, currency, country or region, and applicable redemption conditions before placing an order.

Many digital gift cards are delivered within seconds through the EZ PIN portal or API. Delivery times may vary depending on product availability, the selected delivery method, brand provider processing, and any applicable order review requirements. Certain products may require additional processing time.

Please review any delivery information shown for the selected product before completing your purchase.

Submit a support request with the relevant order reference, product details, and information provided by the customer. EZ PIN will review the request and, where required, coordinate with the relevant brand provider to verify the code status and redemption information.

Any replacement, credit, or refund will remain subject to verification, the applicable product conditions, and EZ PIN’s refund policy.