Please read the Privacy Statement below to understand how EZPIN.COM collects, processes, uses and discloses
your personal information that we may collect from you. We will not use or share your information with anyone
except as described in this Privacy Policy.
By providing your Personal Information to us, you are
consenting to this Privacy Statement and the collection, use, access, transfer, storage and processing of your
personal information as described in this Privacy Statement.
WHAT THIS POLICY COVERS
We
are committed to adopting the highest standards when it comes to how we collect, use and protect your personal
information, and have accordingly developed this Privacy Policy (the “Policy”), which:
Sets out
the types of personal information we collect.
Explains how and why we collect and use your personal
information.
Explains when and why we may share personal information within EZPIN.COM and with other
organizations.
Explains how we protect the personal information we collect; and explains the rights and
choices you have in relation to your personal information.
This Policy applies if you use our services
(referred to in this Policy as “Services”). Using our Services means:
Buying/ordering products
or goods from any of our subsidiaries over the phone or online.
Using any of our platforms, including
website (“Website”) or mobile applications (“Mobile App”).
Being a member of any of
our loyalty schemes; and/or taking part in our promotions and competitions and registering to receive our
newsletters and offers.
This Policy also applies if you contact us or we contact you about our
Services.
COLLECTION OF PERSONAL INFORMATION
All credit/debit cards details and personally
identifiable information will not be stored, sold, shared, rented or leased to any third parties.
The
Website Policies, Terms and Conditions may be changed or updated occasionally to meet the requirements and
standards. Therefore, the customers are encouraged to frequently visit these sections in order to be updated
about the changes on the Website. Modifications will be effective on the day they are posted.
Some of the
advertisements you see on the Website are selected and delivered by third parties, such as ad networks,
advertising agencies, advertisers and audience segment providers. These third parties may collect information
about you and your online activities, either on the Website or on other websites, through cookies, web beacons
and other technologies in an effort to understand your interests and deliver to you advertisements that are
tailored to your interests.
Please remember that we do not have access to, or control over, the information
these third parties may collect. The information practices of these third parties are not covered by this
Privacy Policy.
When you register to our services, we may collect:
Your personal information,
including, but not limited to, your address, e-mail address(es), mobile number(s), date of birth and
gender.
Your Account login details, such as your username and password (encrypted) that you have chosen,
and your interests, preferences and other personal information.
When you shop with us online, browse our
Website or use our Mobile App, we may collect:
Information about your online purchases (for example: what,
when and where you ordered/bought and how you paid)
Information about your online browsing behavior on our
Website, Mobile App and public networks, and information about when you click on one of our adverts (including
those shown on other organizations’ websites).
Information about devices you have used to access our
Services (including the make, model and operating system, IP address, browser type and mobile device
identifiers) and information about your precise geolocation.
When you use any of our loyalty program(s) to
shop with us, we may collect:
Transaction information, including online purchases you earn points for and
how you use your points, coupons and vouchers within our subsidiaries or with other partners.
When you
contact us, we contact you or you take part in promotions, competitions, surveys or questionnaires about our
Services, we may collect:
Personal information you provide about yourself.
Details of e-mails and
other digital communications we send to you, including information about the e-mails you open and links they
contain that you click on; and your feedback and contributions to customer surveys and
questionnaires.
Other sources of personal information:
We may also use personal information from other
sources, such as specialist companies that supply information, online media channels, our partners and public
registers.
We may collect the following types of personal information about you from other sources: contact
details, credit history, purchases, interests, preferences or other types of publicly available
information.
This other personal information helps us to; Review and improve the accuracy of the data we
hold; and improve and measure the effectiveness of our marketing communications, including online
advertising.
We may be required by law to collect personal information about you or as a consequence of any
contractual relationship we have with you.
If you choose not to provide your personal information to be
used in accordance with this Policy, you will still be able to visit our Platforms but you may not be able to
access certain options, products or services, and in some cases, we may not be able to fulfil a service you
request.
WHY AND HOW WE USE YOUR PERSONAL INFORMATION
Make our Services available to you:
We use your personal information to provide the services you have requested, including processing your orders
and refunds, and managing the Accounts, you hold with us. This is so we can provide the Services to you in line
with our contractual obligations to you.
Personalize your experience: We may use your personal information
to personalize the marketing messages we send to you and to make them more relevant and interesting, as this is
in our legitimate business interests. Where necessary we will obtain your consent first. We may use your
personal information for this purpose in the following ways:
Using your online browsing behavior as well as
your in-store and online purchases to help us better understand you as a customer and provide you with
personalized offers and services.
Providing you with relevant marketing communications (including by
e-mail, post, telephone, SMS or online advertising), relating to products and services we offer, and those of
our suppliers and partners. As part of this, online advertising may be displayed on our Website and on other
organizations’ websites and online media channels. We may also measure the effectiveness of our marketing
communications and those of our suppliers and partners; and to help us better understand you and provide you
with services and marketing communications, that are relevant to your interests, we combine personal information
we collect when you make purchases in-store with personal information collected from our Website, Mobile App and
other sources, including the different subsidiaries under EZPIN.COM.
CONTACT AND INTERACT WITH
YOU
We may use your personal information:
When we communicate with you, in order to: contact you about
our services, for example by phone, e-mail or by responding to social media posts that you have directed at
us.
Manage promotions and competitions you take part in, including those we run with our suppliers and
partners; and invite you to take part in and manage customer surveys, questionnaires and other market research
activities carried out by EZPIN.COM and by other organizations on our behalf.
It is in our legitimate
business interests that we are able to provide you with appropriate responses and provide you with notice about
our Services.
Manage and improve our day-to-day operations; We analyze information about how you use our
services, in order to Manage and improve our Website and Mobile App.
Help to develop and improve our
product range, services, information technology systems, know-how and the way we communicate with you; and
detect and prevent fraud or other crime.
It is in our legitimate business interests to use the information
provided to us for this purpose, so we can understand any issues with our services to improve
it.
SHARING PERSONAL INFORMATION
We may share your personal information with third parties
under the following circumstances:
EZPIN.COM Subsidiaries; we may share the personal information collected
by any of our subsidiaries with our other subsidiaries for the purposes listed above.
Retail Partners: we
may share your personal information with other companies that sell products through our Services ("Retail
Partners"). We only share personal information that enables our Retail Partners to provide their services. For
example, when you shop online or in-store, we will give the relevant Retail Partner your name and contact
details, so that they can deliver your items.
Service Providers: we work with carefully selected Service
Providers that carry out certain functions on our behalf. These include, for example, companies that help us
with technology services, storing and combining data, processing payments and delivering orders. We only share
personal information that enables our Service Providers to provide their services. Some of the Service Providers
we work with operate online media channels, and they place relevant online advertising for our products and
services, as well as those of our suppliers and our Retail Partners, on those online media channels on our
behalf. For example, you may see an advert for our products and services when you use a particular social media
site.
SHARING PERSONAL INFORMATION WITH OTHER ORGANISATIONS
We may share personal
information with other organizations in the following circumstances:
If any applicable law or a public
authority says we must share the personal information.
If we need to share personal information in order to
establish, exercise or defend our legal rights (this includes providing personal information to others for the
purposes of preventing fraud and reducing credit risk).
To an organization we sell or transfer (or enter
into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any
agreement we may have with you to. If the transfer or sale goes ahead, the organization receiving your personal
information can use your personal information in the same way as us; to any other successors in title to our
business; or to anyone to whom we transfer or may transfer our rights and duties under our agreement with
you.
TRANSFER OF YOUR PERSONAL INFORMATION
Your personal information may be transferred
to, stored, and processed in a country that is not regarded as ensuring an adequate level of protection for
personal information under European Union law or under the laws of your country of residence or our country of
incorporation. We have put in place appropriate safeguards (such as contractual commitments) in accordance with
applicable legal requirements to ensure that your data is adequately protected.
In the event your personal
information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction and we
may be required to disclose it to the courts, law enforcement or governmental authorities in those jurisdictions
but we will only do so where required by applicable laws.
HOW WE PROTECT PERSONAL
INFORMATION
We maintain physical, technical and organizational safeguards to secure your personal
information from unauthorized access, use, alteration and destruction. However, no internet-based site can be
100% secure and we cannot be held responsible for unauthorized or unintended access that is beyond our
control.
SOCIAL MEDIA
We operate channels, pages and accounts on some social media sites
to inform, assist and engage with customers. We monitor and record comments and posts made on these channels
about us so that we can improve our services.
EZPIN.COM is not responsible for any information posted on
those sites other than information we have posted ourselves. We do not endorse the social media sites themselves
or any information posted on them by third parties.
RETENTION
We keep records for as long
as required to (a) manage purchases, bookings, memberships and provide the other relevant products or services
anticipated by this Privacy Policy, including keeping you up-to-date with our marketing; (b) personalize the
products, services and communications with you; (c) comply with the applicable record retention legal
requirements. When deciding how long to keep your personal information after our relationship with you has
ended, we take into account our legal obligations and regulators' expectations.
If you wish to request that
we no longer use your information to provide you services, contact us at our e-mail us at [email protected]
However, we will retain and use your registration information as necessary to comply with our legal obligations,
resolve disputes and enforce our agreements.
MARKETING COMMUNICATIONS
All marketing
communications we send to you will provide you with a way to withdraw your consent to future marketing. If you
no longer wish to receive promotional materials you may opt-out from receiving these communications or change
your account settings, this will remove you from marketing lists.
Please note that if you unsubscribe from
marketing communications you will still receive operational and service messages from us regarding the services
or products you bought from us and responses to enquiries made to us, and that we may hold your details on a
suppression list so we do not send you marketing communications in the future.
COOKIES AND
SIMILAR TECHNOLOGIES
We use cookies and similar technologies, such as tags and pixels
(“Cookies”), to personalize and improve your customer experience as you use our Website and Mobile
App and to provide you with relevant online advertising. Cookies are small data files that allow a website or a
mobile app to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies help
us to provide important features and functionality on our Website and Mobile App, and we use them to improve
your customer experience. For example, we use Cookies to do the following:
Improve the way our Website and
Mobile App work; cookies allow us to improve the way our Website and Mobile App work, so that we can personalize
your experience and allow you to use many of their useful features. For example, we use Cookies so we can
remember your preferences when you return to our Website and Mobile App.
Improve the performance of our
Website and Mobile App: Cookies can help us to understand how our Website and Mobile App are being used. For
example, by telling us if you get error messages as you browse. These Cookies collect data that is mostly
aggregated and anonymous.
Deliver relevant online advertising: We use Cookies to help us deliver online
advertising that we believe is most relevant to you on our Website and other organizations’ websites.
Cookies used for this purpose are often placed on our Website by other organizations, and always with our
permission, these Cookies may collect information about your online behavior, such as your IP address, the
website you arrived from and information about your purchase history, this means that you may see our adverts on
our Website and on other organizations’ websites. You may also see adverts for other organizations on our
Website.
To help us to deliver online advertising that is relevant to you, we may also combine data we
collect through Cookies in the browser of your desktop computer or other devices with other data that we have
collected.
Measuring the effectiveness of our marketing communications, including online advertising;
cookies can tell us if you have seen a specific advert, and how long it has been since you have seen it, this
information allows us to measure the effectiveness of our online advertising campaigns and control the number of
times you are shown an advert. we also use Cookies to measure the effectiveness of our marketing communications.
For example, by telling us if you have opened a marketing e-mail that we have sent you.
Your choices when
it comes to Cookies; you can use your browser settings to accept or reject new Cookies and to delete existing
Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or other
device.
If you choose to disable some or all Cookies, you may not be able to make full use of our
platforms. For example, you may not be able to select an item, proceed to checkout or use some of our products
and services that require you to sign in.
Once you have given us your consent to the use of cookies, we
shall store cookies on your computer or device. If you wish to withdraw your consent at any time, you will need
to delete our Cookies using your internet browser settings.
AGGREGATE DATA, DATA ANALYTICS AND
SOCIAL MEDIA FUNCTIONALITY
We may aggregate personal information and remove any identifying elements in
order to analyze patterns and improve our marketing and promotional efforts, to analyze Platform use, to improve
our content and product offerings, and to customize our Platforms’ content, layout, products and services,
and we may appoint third parties to do this on our behalf, as set out above.
We gather certain usage
information like the number and frequency of visitors to our Platforms, this information may include which
webpage you just came from, which webpage you next go to, what browser you are using, your device and your IP
address. We only use such data in the aggregate. This collective data helps us to determine how much our
customers use parts of our Platforms, and do research on our users’ demographics, interests, and behavior
to better understand and serve you.
If you use buttons on our Platforms linked to social media or similar
sites (for example "Like" and/or "Share" buttons), content from our Platforms may be sent back to that other
website or service and, depending on your privacy settings, may be privately or publicly visible (for example to
friends, followers, or generally to anyone who has access to your profile page).
Mobile Device
Access
We may request access or permission to certain features from your mobile device, including your
mobile device’s camera. If you wish to change our access or permissions, you may do so in your
device’s settings.
Push Notifications
We may request to send you push notifications regarding
your account or the Application. If you wish to opt-out from receiving these types of communications, you may
turn them off in your device’s settings.
YOUR RIGHTS
You have the right to see or access
the personal information we hold about you. To receive a copy, please contact us at [email protected] In
addition, you have certain rights regarding your personal information, subject to local law. These include the
following rights to:
Rectify the information we hold about you.
Erase your personal
information.
Restrict our use of your personal information.
Object to our use of your personal
information.
Withdraw any consents you have provided for our use of your personal information.
Receive
your personal information in a usable electronic format and transmit it to a third party (right to data
portability).
Lodge a complaint with your local data protection authority.
If you would like to
discuss or exercise such rights, please contact us at the details above.
If you are concerned that any of
the information, we hold about you is incorrect, or out of date, please write to the address above to report
your concerns and we will take appropriate steps to amend our records.
Please note that we will likely
require additional information from you in order to honor your requests.
PRIVACY
CONCERNS
If you have any concerns about our compliance with applicable privacy laws or this Privacy Policy,
please write us at [email protected] . We will endeavor to respond to your concerns as soon as
possible.
NOTIFICATION OF CHANGES TO THIS PRIVACY POLICY
We update this Privacy Policy
when needed and place updates on our platforms. If we are going to use your personal information in a manner
different from that stated at the time of collection, we will notify you. All changes will become effective when
posted unless indicated otherwise. Please review this Privacy Policy periodically for
changes.
LINKS
Our Website or Mobile App may contain links to other websites operated by
other organizations that have their own privacy policies. Please make sure you read the terms and conditions and
privacy policy carefully before providing any personal information on a website, as we do not accept any
responsibility or liability for websites of other organizations.
GOVERNING LAW AND DISPUTE
RESOLUTION
This Policy is governed by the laws of California, US. Any disputes arising thereof or connected
hereto shall be settled between EZPIN.COM and you by California courts located in laws of the California,
US.
CONTACT US:
Email: [email protected]