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Privacy Policy

Last updated: January 2025 5 min read

This Privacy Policy explains how EZ PIN (“EZ PIN”, “we”, “us”, or “our”) collects, uses, shares, and protects personal information when you use our websites, platforms, and services (together, the “Services”).

1) What This Policy Covers

  • The types of personal information we collect.
  • How and why, we collect, use, and disclose personal information.
  • How we protect personal information.
  • Your rights and choices, including opt-outs and access requests.

2) When This Policy Applies

This Policy applies when you:

  • Use our website(s) and online portals (including partner/reseller portals),
  • Register for an account, submit business information, or request access to products/APIs,
  • Contact us for support or sales, subscribe to marketing updates, or participate in surveys/promotions,
  • Use mobile applications to access our Services.

3) Personal Information We Collect

Depending on how you interact with EZ PIN, we may collect the following categories of information:

Account and Contact Details

  • Name, business name, job title
  • Email address, phone number
  • Address and country (business and/or billing)
  • Login credentials (stored securely; passwords are not stored in plain text)

Business / Due Diligence Details (B2B)

  • Company registration details and ownership information
  • Authorized signatory details
  • Compliance-related information where required (e.g., verification documents)

Transaction and Service Usage

  • Order and payment status information (e.g., time, amount, currency, product category)
  • Support tickets, communications, and service interactions
  • API and platform usage logs (e.g., request metadata, error logs) for security and performance

Device and Online Activity

  • IP address, browser type, device identifiers
  • Pages viewed, referring URLs, and clickstream events
  • Approximate location inferred from IP (where enabled)

4) Payment Information

Card payment information: We do not store full credit or debit card details on our servers. Payment card information is processed by our authorized payment gateway provider in accordance with their applicable security standards. EZ PIN does not sell, rent, lease, or share payment card details with third parties, except as necessary to process payments or comply with applicable law.

5) How We Use Personal Information

We use personal information to:

  • Provide and operate the Services (account setup, order processing, API access, customer support).
  • Secure and protect the Services (fraud prevention, access control, monitoring, and auditing).
  • Comply with legal obligations (including record-keeping, sanctions compliance, and lawful requests).
  • Improve and develop our products, documentation, and user experience (analytics and troubleshooting).
  • Send marketing communications relating to our products and Services, where permitted. You can opt out at any time.

6) Legal Bases and Regional Data Protection Considerations

Where applicable data protection laws apply, including GDPR, CCPA/CPRA, and UAE PDPL, we process personal information in accordance with the relevant legal requirements. Depending on the nature of the processing, we may rely on one or more lawful bases, including performance of a contract, compliance with legal obligations, legitimate interests such as security, fraud prevention, service improvement and business operations, and consent where required, including for certain marketing or cookie-related activities.

Where CCPA/CPRA applies, we provide notice of the categories of personal information collected, used, disclosed, sold, or shared, where applicable, and provide applicable privacy rights and opt-out mechanisms as described in this Privacy Policy. Where UAE PDPL applies, we process personal data in line with applicable UAE data protection requirements, including transparency, purpose limitation, data security, and individual rights.

7) Cookies and Similar Technologies

We use cookies, pixels, and similar technologies (“Cookies”) to operate our Services, remember preferences, understand usage, and (where enabled) support marketing analytics. You can control Cookies through your browser settings and, where available, through cookie preference controls on our website.

8) Sharing and Disclosure

We may share personal information with:

  • Service providers that support hosting, analytics, customer support, communications, and payment processing (acting under contract).
  • Business partners where necessary to deliver a requested service (e.g., product fulfillment by a brand/provider), subject to applicable terms.
  • Authorities when required by law, regulation, or lawful request, or to protect rights and prevent fraud.
  • Business transfers such as merger, acquisitions, restructuring, or transfer of all or part of our business, where personal information may be transferred subject to appropriate safeguards.

We do not sell personal information for monetary consideration. Where applicable law treats certain advertising, analytics, or data-sharing activities as a “sale” or “sharing” of personal information, we provide applicable controls and opt-out mechanisms.

9) International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. Where required, we use appropriate safeguards, such as contractual protections and security measures, to help protect personal information during such transfers.

10) Data Security

We use a combination of administrative, technical, and organizational measures, including industry-standard security technologies and procedures, designed to help protect personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no online service or method of transmission is 100% secure, and we continuously work to improve our safeguards.

11) Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal, regulatory, and accounting obligations, resolve disputes, enforce agreements, and meet the requirements of applicable law. Retention periods may vary based on the type of data, the purpose for which it is processed, and applicable legal requirements.

12) Your Rights and Choices

Depending on the applicable laws in your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, delete, restrict or object to processing, receive a copy of your personal information, and withdraw consent where processing is based on consent.

To exercise these rights, please contact us at [email protected]. We may request information to verify your identity before processing your request.

  • Marketing opt-out: You can unsubscribe from promotional emails at any time. You may still receive transactional, operational, or service-related messages.
  • Cookies: You can manage Cookies through your browser settings and any on-site preference controls.

13) Third-Party Links

Our Services may contain links to third-party websites, platforms, or services. We are not responsible for the content, security, privacy practices, or policies of any third party. Any personal information you provide to third parties is governed by their own privacy policies and terms, and we encourage you to review them before using those services.

14) Personal Information of Minors

EZ PIN does not provide Services to minors under the age of 18. Accordingly, we do not knowingly collect, process, or store personal data relating to minors. If we become aware that we have collected personal data from a minor, we will take reasonable steps to delete such data in accordance with applicable law.

15) Changes to This Policy

We may update this Policy from time to time. Changes become effective when posted unless stated otherwise. Please review this page periodically.

16) Contact Us

If you have questions or concerns about privacy, contact us at [email protected].